Digital codes and top-ups cannot be taken back once they are delivered, so we protect you before and during delivery instead.
Automatic refunds
- If an order cannot be delivered, the full amount goes back to your wallet automatically. You do not need to ask.
- If a delivery result is unclear, the order shows as verifying while we check with the supplier. It then completes or is refunded. We never charge twice.
What cannot be refunded
- A code that was delivered, or a top-up that reached the player ID you entered.
- Orders sent to a wrong player ID, server or region that you entered or chose.
- Products redeemed on an account in a different region from the one shown on the product.
If something is wrong
If a code does not work or a top-up has not arrived, contact us within 7 days through Support in your dashboard, with your order number (FS-…). We check with the supplier and, if the product was faulty, refund or replace it.
How refunds are paid
Refunds go to your ForaStack wallet, where you can use them right away. Wallet balance cannot be withdrawn as cash (see the Terms of Service).
Deposits
Crypto payments are final once they are confirmed on the network. If you paid less than the invoice, our team reviews the payment and credits what was received. Contact us if a deposit has not appeared after a few hours.
Plans
Plan payments are not refunded for unused time. When you switch plans, the unused part of your current plan counts toward the new one.