Quick answers to the questions we hear most. Can't find yours? Contact us.
Frequently asked questions
Answers about funding your wallet, delivery times, regions, refunds, plans and the reseller API.
Wallet & payments
How do I add money to my wallet?
Open Wallet → Add funds in your dashboard, choose an amount and pay with crypto (USDT, BTC and more). Your wallet is credited as soon as the network confirms the payment.
Can I pay with a card or bank transfer?
Not at the moment. ForaStack accepts cryptocurrency only. This keeps out card fraud and chargebacks, which keeps prices low for everyone.
Is there a funding fee?
A small funding fee may apply. It is always shown before you pay. Paid plans have a lower fee.
My deposit has not arrived. What should I do?
Most deposits arrive within minutes of network confirmation. If yours is still missing after a few hours, contact support with the deposit reference (FD-…).
Orders & delivery
How fast is delivery?
Most orders complete in seconds. Codes appear on your order page; top-ups are credited to the player account you entered.
Do codes get emailed to me?
No. For your safety, codes are shown only on your order page in the dashboard, never by email.
What happens if an order fails?
The full amount goes back to your wallet automatically. If a result is unclear, the order shows verifying while we check, and it is never charged twice.
Why does the region matter?
Many gift cards and top-ups only work in one country or region. Each product shows where it works. Make sure it matches your account before you buy.
Plans & API
What do paid plans include?
Discounts on every order, a lower funding fee, higher API limits and, on Pro and Business, priority support. Compare plans.
Can I sell ForaStack products from my own site?
Yes. Every account can create API keys. The API documentation covers products, orders, balances and signed webhooks.
Account & security
How do I keep my account safe?
Use a unique password and turn on two-factor authentication in Security. We will never ask for your password, your 2FA codes or a full gift card code.
Last updated October 19, 2026